FAQ
What are your candles made of?
All of our candles are made with virgin coconut soy wax, premium fragrance oils, and cotton wicks for a clean, even burn.
Are your candles safe for sensitive noses?
Yes. Our candles are made with clean ingredients and are designed to be gentle and non-overwhelming.
How long do your candles burn?
Our 9 oz candles burn approximately 40–50 hours.
Sample candles burn approximately 12–15 hours each.
How can I make my candle last longer?
• Trim your wick to 1/4 inch before each burn
• Allow the wax to melt evenly across the surface
• Avoid burning longer than 4 hours
• Keep away from drafts
Shipping
✨ We process orders quickly so you can enjoy your scents sooner.
How long does shipping take?
Orders are processed within 1–2 business days and shipped from Georgia.
Once shipped, delivery typically takes 2–5 business days, depending on your location.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for faster delivery.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number so you can follow your package.
Where do you ship from?
All orders are shipped from Georgia, USA.
What if my package is delayed?
Once your order leaves our hands, shipping is handled by the carrier. We recommend checking your tracking information first.
If you still need help, feel free to contact us — we’re happy to assist.
Do you ship internationally?
At this time, we only ship within the United States.
Orders & Returns
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused and in original packaging.
If there is an issue with your order, please contact us and we will make it right.
What if my order arrives damaged?
Please email us within 48 hours of delivery at info@theluckyflame.com with photos of the item.
We’ll take care of you as quickly as possible.
Products
Do you offer gift sets?
Yes! We offer curated candle discovery sets and gift boxes perfect for gifting or trying new scents.
How do I choose the right scent?
If you’re unsure, we recommend starting with one of our sample kits or discovery sets so you can experience multiple fragrances before choosing your favorite.
Are your products clean and non-toxic?
Yes. We use clean ingredients, phthalate-free fragrance oils, and coconut soy wax to create a safer, high-quality home fragrance experience.
Do you offer wholesale or private label?
Yes, we offer both wholesale and private label services for boutiques and brands.
Please visit our Wholesale & Private Label page for more information.
Contact
How can I contact you?
For any questions or concerns, please email us at:
We’re happy to help.