Return Policy

At The Lucky Flame, we take great pride in handcrafting our coconut soy candles and home fragrance products with love, care, and attention to detail. We hope you adore your purchase as much as we enjoyed making it. However, we understand that sometimes things don't work out as planned.

If you need to make a return, here's how we can assist you:

Eligibility for Returns

Products must be unused and in their original packaging.
Returns must be initiated within 15 days of the delivery date.

Non-Returnable Items

Used or burned candles, sprays, or diffusers.
Custom or private-label orders, as they are made specifically for you.

Return Process

Contact Us: Email us at info@theluckyflame.com or fill out the contact form on our website with your order number and reason for return.
Approval: Once we review your request, we will provide return instructions.
Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your product is safely returned to us.
Inspection: After we receive and inspect the product, we will process your return.

Refunds

Approved returns will be refunded to the original payment method within 5-7 business days of receiving the product.
Shipping costs are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you'd like to try another product, please place a new order.

Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 48 hours of delivery. Kindly provide photos of the item and packaging so we can resolve the issue promptly.

As a small business, we appreciate your understanding of our policies, which allow us to continue creating the luxury candles and home fragrances you love while ensuring top-notch quality and service.

Thank you for your support!
If you have any questions, don’t hesitate to reach out to us at info@theluckyflame.com.